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PRODUCT CARE / FAQ / T & C's

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FAQ

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DO YOU GIFT WRAP? 

ALL orders come automatically with special gift packaging details, such as gift bags for socks and or gift boxes for scarves, and a Julie White story postcard with every order. 

If you are sending direct to your loved one and would additionally like a personal note from you included inside, we can do this! Just write your message / details in the 'notes' section during checkout, or alternatively email hellojuliewhite@gmail.com the details. 

This is all FREE because there’s nothing better than pressies arriving in the mail.


CAN YOU SEND MY GIFT DIRECT TO MY LOVED ONE, EVEN IF THEY LIVE OVERSEAS? 

Absolutely! We do this a lot (nothing like a piece of Australiana sent abroad!) At checkout, just enter the name and address to its shipping destination. Did we mention we can add gift details and provide a hand written note too? (read above) SWEET!

CAN I PAY VIA CREDIT CARD? PAYPAL? 

Yes, during checkout there is an option to pay via Paypal, or via credit card though Paypal (don't worry, you won't be charged a Paypal fee!) There is also eCheque option to pay, however this is not recommended as it can take several days to clear - orders are dispatched only once payment cleared and received. 

CAN I PAY VIA AN ALTERNATIVE METHOD TO YOUR ONLINE SHOP?

Yes, we can absolutely arrange for you! We accept credit card payments over the phone, or bank transfers. Please email hellojuliewhite@gmail.com to arrange, no sweat !

CAN YOU EXPRESS POST IN AUSTRALIA? 

If it's time sensitive, we can arrange express post (flat rate extra $10) - please email hellojuliewhite@gmail.com to arrange. Feel free to email for a timing estimate wether or not express post is necessary.


RETURNS & EXCHANGES

Please choose items carefully. Please note we do not issue refunds. In the case you would like to exchange an item, please contact us IMMEDIATELY (no later than 48 hours) upon receiving your order. Email hellojuliewhite@gmail.com to check if eligible for exchange. Please provide proof of purchase.

All items must be returned at your expense and posted to us via trackable service within 2 days after approval. Shipping fees may apply for the second delivery. Julie White is not responsible for any loss or damage during return shipping.

All items must be returned in the same condition as when you received it, i.e. unused, unwashed and in its original packaging. Due to hygiene reasons, we do not accept returns/exchanges on hosiery.

Thankyou


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PRODUCT CARE

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SCARVES

> All scarves are 100% silk and are 'Dry Clean Only'. 

Proper care and 'aerating' the scarf after regular use is recommended. Silk should be dry cleaned to avoid shrinkage and to take best care. Should your scarf get accidentally partially wet, it should be dried immediately to avoid risk of watermarking.


SOCKS

Each pair of Julie White Stockings are specially printed using a unique dye print process. Each pair is slightly different & made in limited quantities. 

For the longest life, hand wash with mild soap + treat with care. Colours may fade with wear and avoid rough surfaces.


TIGHTS

Each pair of Julie White Stockings are specially printed using a unique print process. For the longest life, treat with care, colours may fade with wear. 

Gentle hand wash with warm water + mild soap. Do not soak or wring. Drip dry in shade. Avoid sharp nails, jewellery or rough surfaces. 

 

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T & C’s

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Julie White cannot be held responsible for unpredicted shipping delays with Australia Post, or lost / stolen items in transit.

It is the responsibility of the customer to ensure the address entered at time of checkout is correct. Please note, we mark packages with the address exactly as it was given before handing over to Australia Post, so please check at time of purchase.  If in doubt - feel free to email hellojuliewhite@gmail.com as soon as you can after making purchase. 


Thank you!  :)


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